Policies/Hours

HOURS:
Service Hours: 7 a.m. – 10 p.m. everyday

**Pampered Paws will not share pet sitting responsibilities or home care responsibilities with neighbors, family members, friends or other pet sitting companies. **

Meet-n-Greet:
Prior to scheduling customized service with us, we set a convenient time to meet with you and your pets. This allows time for us to meet you as well as your pet(s) and become acquainted with one another, plus answer any questions or address any concerns you may have. We also will go over our policies/procedures, your instructions of care, complete our paperwork, and pick up your keys. Should you not have keys available at the time of our original meet–n–greet and require us to come a second time to pick up your keys there will be an additional charge for that.

New Clients:
Please pre print our forms and fill them out completely. Please have the forms prepared/ready for the meet-n-greet. If you are unable to pre print the forms, we will bring them with us.

Client Forms:

Dog: Client Bio, Dog Bio, Client Release, Agreement of Services

Cat: Client Bio, Cat Bio, Client Release, Agreement of Services

All Other Pets: Client Bio, Pet Profile, Client Release, Agreement of
Services.

Reservations:
Once we have had a meet–n-greet and acquired your keys, we can add you onto our schedule. We ask that brand new clients or clients that are not “Ready Key” clients please allow a minimum of one week advance notice.

Ready Key Clients:
These are clients who allow us to keep their key on file for future use. No additional charges apply to Ready Key Clients. Those clients who require their key back will be required to pay an additional fee each time we have to pick up or drop off their key.

Keys/Codes:
When we come for the meet-n-greet, you will need to provide Pampered Paws with either two keys, OR one key and an access code. Those of you who choose to provide an access code - we require at least one key as a backup. Access codes do not work if the electricity to your home is out and we need an alternate way to gain access to your home.

Dog Walking:
Dogs are walked in your neighborhood on a leash for approximately 10 – 25 minutes depending on your dog’s age, health, needs. We prefer you provide your own leash and poopy pick-up bags for us. However, we do keep our own leashes and bags with us in case you forget to leave them for us.

Your dog must be accustomed to and trained to walk on a leash.

We ask that your dog(s) either have a microchip OR appropriate tags on their collar/harness. The appropriate tags consist of:

• I.D. tag with name of your dog and a contact phone number
• Rabies tag
• County I.D. license tag

15 Minute Potty Break Visit:
This is for brand new puppies, dog’s who have just had surgery, or dogs who are older and can no longer get around as well as they used to.

Mid Day Visits:
These visits mainly apply to dogs but can also apply to other animals if need be. These visits are for those of you with regular work hours + long commute times during the week. We come to your home during the day at a time you set so that your pets needs are met. This includes a potty break during walk time, exercise time, play time and socialization which are all part of your pet(s) health and well being. Pets get bored just like people do and need time out of their crates, time outside, time to relieve themselves, time to stretch and play, and time for some attention and TLC.

Pampered Paws recommends that your dog has a visit approximately every 5 hours. If you leave early in the morning and don’t return until 12 hours later; Pampered Paws recommends two visits a day for your dog. Pampered Paws request a two hour service window as our schedule changes frequently and we need to be able to alter our schedule to be most efficient for your pets. This also allows for emergencies with pets, mess clean up, and traffic delays.

Visits During Inclement Weather:
Visits that are provided during rain or snow will be cut approx. 5 -10 min short to allow time to wipe down, dry off, and clean up your dog. Also for summer time temps that exceed 80 degrees, we will cut the walk short to avoid overheating your dog.

Vacation Visits:
We will provide excellent care for your beloved pet(s) whether you are on vacation, business travel, or have a family emergency. By choosing a professional pet sitter, your pet(s) stay at your home where they are most comfortable and can maintain their usual routine without interruption. You set the times which your pet(s) is accustomed to. We will feed your pet(s) at their regular meal time each day. Dogs will be walked at their routine times daily. Other pets that do not require walk time we still provide a 30 minute visit for those pets so they can have socialization time and time out of their cages/crates.

** Our policy for dog care for out of town clients is four (4) visits a day. **

Pampered Paws will not care for dogs that are left outside unattended for long periods of time. We can provide service for those clients, however, their dog will be brought in the house and the 4 visit policy would become activated.

Pampered Paws requires all vacation/travel clients to notify our office upon his/her return home. Our number can be called at anytime of the day or night as there is voice mail that will be checked.

We will do whatever we can to provide additional care past the expected arrival time if you are delayed. Additional charges will apply and need to be paid upon your return home. If you do not arrive home at the set time and Pampered Paws is unavailable to continue care for your pet(s) due to scheduling conflicts we will notify the emergency contact you list to take over care for your pet.

Payment Policy
All payments should be addressed to Miss MacRaild instead of Pampered Paws.

Mid day visit clients will be given an invoice each week. The client should leave payment to be picked up the following day.

Vacation/Travel visit clients must pay in full prior to your departure.

Return Check Fee
Client will be responsible for paying a $32.00 fee to Pampered Paws for each check returned.

Cancellations:
Pampered Paws request that regular daily clients provide at least 48 hour notice to cancel service. Daily clients who cancel service less than 48 hours in advance will be charged the regular visit fee.

Vacation/Travel Clients we ask that you call us one week prior to service or as soon as you know you need to cancel service. In the event we receive cancellation notice less than 4 days prior to scheduled service you will be charged a $25.00 cancellation fee.